# Cannon Bigsby

Lakeland, Florida (Open to Fully Remote)\
Phone: 863-698-2610\
Email: cannon.bigsby@gmail.com

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## PROFESSIONAL SUMMARY

IT Systems Administrator and Technical Leader with 20+ years of
experience supporting infrastructure, device fleets, web applications,
and media delivery systems. Currently managing IT operations for a K-5
campus supporting 450--550 students and staff, overseeing 400+ iPads and
75+ Windows devices. Experienced in Active Directory, Group Policy,
hardware/software troubleshooting, and web application development using
Laravel and modern frameworks. Proven ability to manage technical
ecosystems, reduce downtime, support end users at scale, and lead
technical initiatives in educational and production environments.

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## CORE COMPETENCIES

-   IT Support & Systems Administration\
-   Active Directory & Group Policy\
-   Device Fleet Management (iPad, Windows)\
-   Tier 1 & Tier 2 Technical Support\
-   Networking Fundamentals\
-   Google Workspace / Device Administration\
-   Hardware & Software Troubleshooting\
-   Technical Documentation & Staff Training\
-   Laravel & Full-Stack Web Development\
-   Cross-Platform Application Deployment\
-   Streaming & Media Infrastructure\
-   Budget & Technology Planning

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## PROFESSIONAL EXPERIENCE

### Polk County School Board --- Teacher / Network Manager

*2015 -- Present*

-   Lead IT operations for a K-5 campus serving 450--550 students and
    staff\
-   Manage fleet of \~400 iPads and \~75 Windows devices\
-   Process approximately 25 support tickets per week (\~850 per school
    year)\
-   Provide Tier 1 and Tier 2 troubleshooting for hardware, software,
    and connectivity issues\
-   Administer Active Directory and manage Group Policy configurations\
-   Support user account management and device provisioning\
-   Train 50+ staff members annually on instructional technology systems
    and digital platforms\
-   Influence campus technology policy and budget allocation\
-   Maintain operational uptime for classroom-critical technology
    systems

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### Symphonicode, LLC --- CEO / Developer

*2005 -- Present*

-   Architect and maintain web applications using Laravel, PHP, MySQL,
    and Redis\
-   Develop and deploy full-stack solutions including Angular, React,
    and Vue interfaces\
-   Build and maintain Spincast.tv including:
    -   Online web application\
    -   LG TV webOS application\
    -   Chromecast application\
-   Design scalable application infrastructure and manage production
    deployments\
-   Develop cross-platform applications using Flutter\
-   Prototype interactive systems using Godot engine\
-   Provide ongoing maintenance, optimization, and feature expansion for
    live platforms

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### Orlando Recording and Production --- Co-Founder

*2017 -- Present*

-   Built and maintain internal IT infrastructure and storage systems\
-   Manage production hardware, networking, and backup solutions\
-   Oversee technical systems for media production operations

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### Right Brain Media --- Software Engineer / Support Manager

*2012 -- 2014*

-   Developed streaming platforms using PHP, Node.js, Angular, MySQL,
    MongoDB\
-   Refactored and debugged large-scale video streaming systems\
-   Managed technical support team and client issue resolution\
-   Assisted in delivery of large-scale streaming events\
-   Wrote technical documentation for streaming platform APIs

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## TECHNICAL SKILLS

**Systems & IT** - Active Directory - Group Policy - Windows
Administration - iPad Fleet Management - Hardware Repair &
Troubleshooting - Networking Fundamentals

**Development** - Laravel - PHP - Node.js - MySQL - MongoDB - Redis -
Angular - React - Vue - Flutter - Godot

**Infrastructure & Media** - Web Application Deployment - Streaming
Architecture - Cross-Platform Application Development - Device Ecosystem
Management

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## EDUCATION

Associate of Arts, Liberal Arts\
Polk State College

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## ADDITIONAL INFORMATION

-   Targeting fully remote IT Support / Systems Administration roles\
-   Open to Technical Director or IT Manager opportunities\
-   Experienced in educational technology environments